Maddening devices computers can be. Or help desks, or trying to explain your complaint to a service desk. Anger management is called for in these situations. But who will deploy them in awkward and stressful situations? The study cited gives some background on what works and what not.
The answer to deal with anger has mainly to do with self-regulation (1), it seems. Luckily the study gives some handles on what to do: arranging your environment (but who can?); monitoring your motivation (“I will get through”), and having a learning orientation (by saying “this is really an interesting situation”). In anger management the study found no gender effects looking at online group work. Apparently face to face interactions matter in this respect. Cultural differences in setting (by comparing US and Chinese students) did take an effect. Comments made by your peers (even online) had a considerable corrective effect.
But what if you got stuck?; which often triggers anger and despair. The study gives a captivating and worrying outcome: in order not to jeopardize peer relationships Chinese students did not seek help or call for information from their peers. If that is true and when we relativize the Cultural we are dealing with the nasty occurrence of being stuck, and not being able to bootstrap ourselves using self-regulation strategies. It means that you are at a dead end. Call for help would be the adequate coping strategy (2) but it needs courage to do so. Let’s realize: Group work (online or in vivo) is flourishing in schools but what if you fall behind in the group you are working with? And who monitors (silent) help seeking requests? (3). I would say: Teacher know your students.
Emotion management in online group work reported by Chinese students, by Jianzhong Xu • Jianxia Du • Xitao Fan ; Published by Springer in : Education Technology Research Development (2014) 62:795–819 ; DOI 10.1007/s11423-014-9359-0
Published online: 16 October 2014; Copyright: Association for Educational Communications and Technology 2014